The Voice of the Customer segment is provided to visitors of this web page to allow input on what kind of consulting services or software functionality needed to improve their contractor management processes. Examples can range from tracking a specific contractor performance metric to tailoring a financial / project report. There are no limitations on what you can enter so long as it stays in the contractor management arena.

Q. What is the best way to manage the Contractor's performance?

A. The first step in managing the Contractor's performance is the development of an accurate Scope of Work. The Scope of Work document defines the what, when, where, standards and point of acceptance for the proposed work. If this is not done correctly prior to the bidding process, the Owner and Contractor will open the door for scope creep and cost over runs.